Client Account Manager - IDP Education Ltd.

Duration: Mar 2024 - July 2024

Customer Success Specialist - IDP Education Ltd.

Duration: July 2023 - Mar 2024 Location: Chennai, India

● Conducted in-depth onboarding sessions to help 50+ clients fully implement product features, tailoring each deployment to meet specific business goals.
● Drove technical implementations using API to integrate and configure workflows and automation within CRM and other systems, ensuring client satisfaction.
● Collaborated with Product and Engineering teams to address technical challenges and improve the product, acting as a key advocate for customer needs.

Product Specialist - Freshworks

Duration: Apr 2022 - Mar 2023 Location: Chennai, India

● Spearheaded POCs and product evaluations with clients, provided hands-on technical support via tickets, email, chats and calls. Offered tailored solutions to meet client requirements.
● Presented product capabilities in client demos and onboarding, strengthening client engagement and identifying opportunities for upselling and new business. Reduced customer cases by 68%.
● Customized and integrated workflow automations using APIs, enhancing data flows and process efficiency across client platforms. Troubleshooting includes SSO login, alert and asset management.

Assistant Systems Engineer - Tata Consultancy Services

Duration: Nov 2020 - Apr 2022 Location: Chennai, India

● Developed and customized ServiceNow modules for scripting and enterprise workflows, ensuring robust API integration and alignment with business objectives.
● Partnered with cross-functional teams to resolve technical issues and optimize system functionality, supporting large-scale project implementations.